off-campus drive on 21st july, 2018 in SR Engineering College.
Please find attached the JD and details below for Product Support Engineer role. We are willing to hire 2018 pass-out resources for our immediate requirement.
Brief about the position
· Candidates from 2018 batch required, strictly no for 2019 current year batch.
· Candidates from Computer Science stream preferred without any arrears now or should have complete Provisional certificate / Degree Certificate (BE/B.Tech/MCA/MSc(CS or IT),BCA,BSc(CS) etc)
· Knowledge of HTML, Javascripts, CSS is preferable.
· Designation : Engineer – Product Support.
· Work Location : Kondapur, Hyderabad at our client office on HCL Permanent rolls.
· Excellent Communication required and Willingness to work in Night Shifts
Reporting time : 9:00 am
Interview process –
HR
Screening,
V&A
Assessment,
Technical
interview,
Written
Assessment,
Ops
1st level interview and ops 2nd level interview.
Work Location: - Hyderabad
Experience :0 – 1 year
Qualification :BE/B.Tech/MCA or Computers related background in graduation.
Profiles:-
Product Support, L2 support, Technical support, Trouble shooting profiles (
International customer) and they should have basic knowledge in HTML,
JavaScript.
Job Description:-
Ø Product / Technical support with knowledge of HTML, Java
script and CSS
Ø Experience in email support and solving the technical issue by
step by step process.
Ø Provide email based technical support to clients in different geos
- 24*7
Ø Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR
Ø Maintain high customer satisfaction
Ø Help with research and troubleshooting of tough tickets
Ø Process improvement & Escalations management
Ø Excellent Communication skills
Ø Troubleshooting the issues related to ad servicing
