HCL is conducting pool campus drive at our campus (S R Engineering College) on 23rd Jan, 2018. So please share this information to 2016 and 2017 passed out students. Reporting Time 9.00 am
Please find the attached JD and details below for Product Support Engineer role.
Brief about the position
· Candidates from 2017 batch or 2016 batch required, strictly no for 2018 current year batch.
· Candidates from Computer Science stream preferred without any arrears now or should have completed Provisional certificate / Degree Certificate (BE/B.Tech/MCA/MSc(CS or IT),BCA,BSc(CS) etc)
· Knowledge of HTML,Javascripts, CSS is required.
· Designation : Engineer – Product Support.
· Work Location : Kondapur,Hyderabad at our client office on HCL Permanent rolls.
· Excellent Communication required and Willingness to work in Night Shifts
Interview process –
HR
Screening,
V&A
Assessment,
Technical
interview,
Written
Assessment,
Ops
1st level interview and ops 2nd level interview.
Work Location: - Hyderabad
Experience :0 – 1 year
Qualification :BE/B.Tech/MCA or Computers related background in graduation.
Profiles:-
Product Support, L2 support, Technical support, Trouble shooting profiles (
International customer) and they should have basic knowledge in HTML,
JavaScript.
Job Description:-
Ø Product / Technical support with knowledge of HTML, Java
script and CSS
Ø Experience in email support and solving the technical issue by
step by step process.
Ø Provide email based technical support to clients in different geos
- 24*7
Ø Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR
Ø Maintain high customer satisfaction
Ø Help with research and troubleshooting of tough tickets
Ø Process improvement & Escalations management
Ø Excellent Communication skills
Ø Troubleshooting the issues related to ad servicing
