Off-Campus Drive for B.Tech & Degree 2016 & 2017 pass outs .Details are mentioned below :
Register in the given link before 9th August 2017 by 3 PM if you are interested for the below mentioned profile :
Company Name : Karvy Data Management Services Limited
Venue : Annamacharya Institute of Technology & Sciences-Hyderabad
Package : 12K – 15K + Lucrative Incentives.
Eligibility:Graduation.
Experience:- Fresher /Experienced
Salary Offer:- 12 to 15k per month /Dependents on the skills
Age:- Max 35 yrs.
Languages Proficiency:- English &Hindi.
Description & Designation :
Customer Support Associate Job description
General Purpose
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Responsibilities
· Manage large amounts of inbound calls in a timely manner
· Follow communication “scripts” when handling different topics
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
· Build sustainable relationships and engage customers by taking the extra mile
· Keep records of all conversations in our call center database in a comprehensible way
· Frequently attend educational seminars to improve knowledge and performance level
· Meet personal/team qualitative and quantitative targets
Requirements & Key Competencies
· Previous experience in a customer support role, Fresher’s are welcome
· Track record of over-achieving quota
· Strong phone and verbal communication skills along with active listening
· Familiarity with CRM systems and practices
· Customer focus and adaptability to different personality types
· Ability to multi-task, set priorities and manage time effectively.
