IT Convergence is a global Oracle software services provider with core competencies in Consulting, Managed Services, Development, Education, and Hosting Services. Our comprehensive full-service value offering allows you to streamline the process of implementing, upgrading or customizing an application, supporting your environment and effectively managing your enterprise software lifecycle.
Founded in 1998, IT Convergence has successfully partnered with more than 600 top companies, in over 50 countries around the world, delivering senior-level expertise in Oracle enterprise application, database and Fusion Middleware technology stack.
We are committed to providing the highest caliber resources available to our clients, and this is reflected in the quality of our team. Our Executive team leadership assures our standards for excellence translate into consistent on-the-job performance and long-term customer relationships.
Website: http://www.itconvergence.com/
Domain: Customer Service
Designation: Service Desk Coordinate
Eligibility Criteria:
- B.E/B.Tech (CSE, IT & ECE discipline only), B.Com, B.Sc,(Computers), BCA with 60% and above throughout the academics Graduating in 2017.
CTC per Annum: INR 2,00,000 + Incentives
Job Description :
- "Monitor incoming requests and alerts. Provide routing and assignment for internal or external reported customer issues
- Provide ITC Service Desk phone support. Provide direct phone support service to internal and external customers on inbound calls, including Service Request updates, follow-up and closure requests
- Monitor SLA compliance for customers. Ensure adherence to defined SLAs for customers, including follow-up with internal staff, customer communication and escalation
- Maintain the ISS On-Call, availability schedule and skills matrix for technical and functional staff. Maintain the system resource calendars to support availability, skills and group on-call requests
- Perform new account startup and Maintenance activities. Setup Tele Service related information such as account assignments and Oracle Tele Service Territories
Bond Period: NA
Skills Required:
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills–ability to clearly understand and state the issues customers present
Selection Process:
1st round: Group Discussion
2nd round: Technical Interview
3rd round: HR Interview
Additional Information:
Shift Timings: 6:30 PM - 3:30 AM
Please carry your updated resume, passport size photo & a govt issued photo ID proof.
LAST DATE TO APPLY: 03:00 PM, 27th August 2017
TO APPLY CLICK HERE
