Dear Students,
This is to inform you that Sphoorthy
Engineering College has been
given the responsibility of organizing & coordinating an “Off-Campus
Recruitment Drive" for "IBM" for
2013 2012 & 2011 candidates on 04th April 2013 (Wednesday).
IBM
IBM has
been present in India since 1992 (re-entry, after an exit in the 1970s).
Since inception, IBM in India has expanded its operations considerably with
regional headquarters in Bangalore and offices in 14 cities including
regional offices in New Delhi, Mumbai, Kolkata and Chennai. Today, the
company has established itself as one of the leaders in the Indian
Information Technology (IT) Industry.
IBM has
set the agenda for the industry with 'on demand business' - a kind of
transformation where an organisation changes the way it operates and reduces
costs; serving customers better, reducing risks and improving speed and
agility in the marketplace. IBM is already working with customers to
transform them into 'on demand' businesses. IBM is the only company in the
world that offers end-to-end solutions to the customers from hardware to
software, services and consulting. Linux support further enhances IBM's
e-business infrastructure enabler capability.
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REQUIREMENT DETAILS
Job Description:
- Providing Voice support to IBM Internal End Users
and External Commercial Account End Users across
North America, EMEA & AP. The job will
require you to handle inbound calls / emails / chats regarding
technical issues for end users.
- Remote Infrastructure support delivery
-
Perform problem cause analysis.
-
Resolve routine customer problem
-
Ability to Identify Opportunity & Implement Process Improvements
-
Has technical experience and skills in the areas of problem determination,
creativity and analysis.
-
Ability to meet a set of defined account agent productivity measurements.
**This role is NOT
into BPO domain.
Shift : Working in shifts is a
mandate. Candidates applying and selected for the job will be expected to
work in shifts - including evening and night shifts. Shifts will 24x7 in
nature and can vary depending on geographies supported.
Educational qualification: Bachelor's
Degree/ Diploma Any Graduate (10+2+3), Any Post Graduates,
Job Location: Hyderabad/Bangalore
Year of passing: 2013,
2012 &
2011 Batch Students
CTC: Will be disclosed to the selected candidates by HR
Mandatory Skills:
Ø Understanding of operating systems, Windows 2000/NT/XP configuration
options and troubleshooting
Ø Browser Support - Internet Explorer
Ø Strong computer skills required
Ø Proficient in network connectivity troubleshooting, TCP/IP, Dial-up,
Token Ring, Ethernet, LAN/WAN
Ø Excellent oral and written communication skills.
Ø Excellent customer service orientation
Ø Neutral accent
Desired
Skills:
Ø
Ability to identify basic hardware parts and
aware of basic hardware concepts
User level familiarity with at least one
e-mail client - Outlook, Notes etc..
Ø Skilled in commercially standard
software applications and major desktop operating systems.
Ø Awareness of basic networking
concepts and technologies.
Ø Questioning skills /probing
skills, as relevant to the issue and level of the caller
Percentage: 55 % or 5.5 CGPA ( aggregate of all semesters )
Percentage aggregate considered only for the highest degree
pursued
Must not have any backlog at the time of IBM recruitment
process.
Date Of Interviews: 04th April 2013 (Wednesday).
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Off-CAMPUS RECRUITMENT DRIVE (2013, 2012 &
2011 BATCH) - SCHEDULE & PROCESS
SCHEDULE: 04th April
2013(Wednesday)
Reporting Time: 8.30am
SELECTION PROCESS:
-Group
Discussion
-Technical Interviews
-V&
A Test
*Selection of the candidates is at
the sole discretion of IBM Recruitment Team
Please ensure to carry the below
mentioned documents for registration: (Mandatory)
1. IBM
Call Letter
2.
Candidate profile - 2
3.
Photo copy of all the mark sheets, Provisional Degree Certificates/ Degree
Certificates (without fail)
4.
Photo ID Card (Driving License / Passport / Voter ID card / College ID proof
)
5.
Passport Size Photo - 4
If you are employed in
any of the company, please bring
· Present organization offer letter · Last 3 months pay slip / hike letter.
Wear in formal dress only
***Without which you are not allowed
into the campus recruitment process***
Please find the route map in the attached document
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