SSJ ENGINEERING College
Hyderabad
Dear Students,
This
is to inform you that SSJ ENGINEERING COLLEGE has
been given the responsibility of organizing & coordinating an “Pooled Off-Campus Recruitment Drive"
for "IBM INDIA PVT LTD" for 2011 & 2012 passed out Any Graduate, Any Post Graduates, Diploma
Holders on 22-12-2012.
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IBM INDIA PVT LTD:
Please check http://www.ibm.com to know more about Shore
Group Associate
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Job Role
:
Technical Help Desk -
Service Desk Delivery (SDD)
Job Description
:
- Providing Voice
& E-Mail Technical Help Desk Services support to IBM Internal End
Users and External Commercial Account End Users across North
America, EMEA & AP. The job will require you to handle
inbound calls / emails / chats regarding technical issues for end users.
- Remote
Infrastructure support delivery
- Perform problem
cause analysis
- Resolve routine
customer problem
- Ability to Identify
Opportunity & Implement Process
Improvements
- Has technical
experience and skills in the areas of problem determination, creativity
and analysis.
- Ability to meet a
set of defined account agent productivity measurements.
Job Location:
Bangalore
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Eligibility Criteria:
Any Graduate, Any Post Graduates, Diploma
Holders
Percentage:
55 % or 5.5 CGPA ( aggregate of all semesters
)
Percentage aggregate considered only for the
highest degree pursued
Must not have any backlog at the time of IBM process
on campus.
Pass-out Year :
2011 & 2012
Mandatory Skills :
- Fluency In Communications Skills (both
spoken and written)
Desirable Skills :
- Understanding of
operating systems, Windows 2000/NT/XP configuration options and
troubleshooting
- Browser Support -
Internet Explorer
- Strong computer
skills required for initial call handling
- Ability to identify
basic hardware parts and aware of basic hardware concepts
- User level
familiarity with at least one e-mail client - Outlook, Notes etc
- Skilled in
commercially standard software applications and major desktop operating
systems.
- Awareness of basic
networking concepts and technologies.
- Proficient in
network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring,
Ethernet, LAN/WAN
- Excellent oral and
written communication skills.
- Neutral accent
- Questioning skills-
probing skills, as relevant to the issue and level of the caller
Additional Information :
- Working in shifts is a mandate. Candidates applying and
selected for the job will be expected to work in shifts - including
evening and night shifts. Shifts will 24x7 in nature and can vary
depending on geographies supported
Process of Selection :
- Group Discussion
- Technical Interviews
- Communication Assessment
CTC:
2 Lac
Mandatory
documents to be carried for the interview:
1. Photo ID Card (Driving License / Passport /
Voter ID card / College ID proof )
2. Marks Sheets
a.Highest
Degree (for all the semesters)
b. XIIth
c. Xth
3. Degree Certificate/s
4.
Resume
5.
Passport Size Photo
If you are employed in any of the company,
please bring:-
- · Present
organization offer letter
- · Last 3
months pay slip / hike letter.
àNo Registration fee
Venue:
SSJ ENGINEERING COLLEGE,
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Vattinagula Palli,Near Gandipet.
HYDERABAD
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Andhra Pradesh. INDIA.
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For route map please visit http://www.ssjec.com
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All the Best wishes to all the eligible
students.
Regards,
Mr.Subramanyam,9505977356
Mr.Sridhar,9010301699
