Vaagdevi College of Engineering: Opening for freshers and experience

Please find below the job description for following position at OSI-Systems

Go directly to the venue and reference name Mr.Abraham.

1) Job Title: Tech Support Engineer – Help Desk

Job Description :

Candidate should be from computers stream( Preferable)
Should have excellent communication
skills (Verbal-Business English)
Candidates with prior Technical support/IT Helpdesk experience is must.
Flexible with shifts.
Should have knowledge of computers and networks.
Monitor his/her Work orders within WO SLA for the resolution
Candidates should have good business email writing skills.
Candidate should be able to learn and work on AD, Networks
Candidate will be responsible for creation of Work Orders, handling calls/ emails,proper followup's,handling escalations.
Understand the business, process flow.
Coordinate with team members and technicians
Should work on the requirements provided by the Team lead and Managers.
Should be able to provide Technical support on wide range of issues related to computers hardware, software and IT Infrastructure
Focus on customer delight by giving a first call resolution

2)Job Title: Customer Support Engineer – Product Support

Job Description:

Candidate should be able to learn and work on Navision Service Management Module.
Candidate will be responsible for creation of Service Orders, Sales Orders, Return Material Authorizations, Quotes, call handling/email ,documentation and proper followup’s.
Understand the business, process flows.
Should be able to work on Reports, Evaluate CSR’s
Coordinate with team members and technicians
Should work on the requirements provided by the Team lead and Managers.
Should be able to provide technical support for all Rapiscan product lines.
Candidates should understand the Rapiscan Product line.
Candidate to focus on First Call Resolution.
Candidate to focus on excellent customer service for external and internal customers.
Canidate to focus on customer satisfaction on all aspect of this position.

Qualifications

Candidate should be from the Mechanical/ Electronic engineering back ground
Should have excellent call handling skills.
On Call Support Communication (English Language).
Aptitude towards learning.
Should be technically savvy to read the schematics of our product line.
Candidates who clear the basic Electronics Test will be forwarded to the next rounds.

3) Job Title: Application Support Analyst– Help Desk

Responsibilities :

Provide consistent high quality technical support for customers through email or phone (Preferable Application Support ERP).
Communicate effectively with requestors and next level systems and service management throughout problem management process to ensure that all communications are timely and accurate.
Follow documented support procedures; manage each issue through resolution to meet established service levels.
Analyze problems by drawing upon application knowledge, frequently asked questions, history of support resolutions and the team to resolve customer issues in a timely manner.
Track and update all problems in the call tracking system ensuring that documentation is thorough, accurate and meets ticket quality standards.
Escalate incidents in a timely manner per support procedures.
Proactively monitor, recognize, analyze, isolate and/or resolve and document all applications support issues.
Liaisons with development and Business Analysis groups in the resolution of problems and supports project schedules and changes.
Maintain technical skills through participation in ongoing training.

Qualifications :

For above all the positions candidate should be willing to work in flexible shifts.

Office Address

OSI Systems Pvt Ltd

Plot 1 & 9, Phase II, IDA,

Cherlapally, Hyderabad-500051.

Pls go directly to the venue and reference name Mr.Abraham

Vaagdevi College of Engineering